Privacy policy


This Privacy Policy will explain to you the purposes, categories, the scope and uses of personal data we collect when you interact with us on our website (hereinafter referred to as “the Services”), as well as the related rights you are entitled to exercise. Please review the Privacy Policy carefully before using the Services and Website.

By accessing this Website, ordering products and/or using the Services, you agree to be legally bound by the terms of the Privacy Policy. If you do not accept the Privacy Policy, please leave the Website and stop using the Services immediately.

Rocksurf Co. Ltd. shall have the right to amend the Privacy Policy and related informing items and may publish the content of amendment on the Website, nevertheless, you acknowledge and agree that you will always be bound by and apply to the latest version of the Privacy Policy.


1. Scope of application

1.1. The Privacy Policy is only applicable to the Website and the Services owned and operated by Rocksurf Co. Ltd, but not applicable to websites owned by other third-parties and website operators that are not employed by the Website.

1.2. For your convenience, the Website may contains links to websites or services that are owned or operated by third parties. This Privacy Policy does not apply to those websites or services, which may have their own privacy policies or notices that you should review to understand how they may collect, use, or disclose your information. We are not responsible for the content or privacy practices of any linked websites or services that are operated by third parties.


2. Purpose and category of personal data collection

2.1. In order to provide e-commerce services, after-sales services, performance of statutory or contractual obligations, protection of the rights and interests of the parties and relevant stakeholders, marketing, customer management and services, and the operation of business as defined in the business registration or the articles of association, depending on the nature of respective services, may collect your name, contact details (including but not limited to telephone, Email and address), the information required to complete the payment or collection of payment, IP address, and other directly or indirectly personally identifiable information.  

2.2. In order to improve the quality of service, the Website will record the user's IP address and browsing activities on related websites (i.e. software and hardware used by users, browsing history) in accordance with the nature of the services provided. However, these materials are only for traffic analysis and online behavior research, so as to improve the service quality and will not be linked to specific individuals.

2.3. The Website will maintain, store, and use relevant materials provided by you. The Website will provide the collected personal data to partners such as home delivery carriers or other entities that provide services to assist in the completion or termination of the transaction.


3. Your rights

According to Personal Data Protection Act Article 3 you have the right to:

3.1.1. Choose whether to provide your personal data. However, if you refuse to provide your personal data, we may decline your request for any services or related transactions because necessary verification can not be conducted.

3.1.2. Make an inquiry about, review and request a copy of your personal data. Necessary costs will be charged according to law.

3.1.3. Request to supplement or correct your personal data. You should provide reasonable explanation according to law before exercising this right.

3.1.4. Demand the cessation of the collection, processing or use of  your personal data or to erase your personal data. We may decline your request only if the data is necessary for certain enforcement procedures.

3.2. If you want to exercise any of the rights described above, please contact us, and we will seek to deal with your request without undue delay. Nevertheless, you can not request to make an inquiry about, review, copy or change your personal data and account unless your identity is verified. 


4. Data security

4.1. The Website will maintain the security of your personal data under strict protection with technology and procedures such as firewalls and antivirus softwares. Only authorized individuals can access your personal data, and these personnel are bound by NDA. If they breach the NDA, they will have to face legal consequences.

 4.2. If third parties are involved in providing services when needed, the Website will request and conduct necessary supervision procedures to ensure that they comply with confidentiality obligations.


5. Sharing your data with third parties

The personal data, consumer and transactional data collected by the Website that are sufficient to identify the user's identity, or other personal data provided by you in the future, are for the sole purpose of internal processing and use in accordance with the purposes for which it was collected, or to provide services or perform contractual obligations, or to comply with orders or requirements by laws or regulations or competent authority. Otherwise, the Website will not provide a third parties (domestic or abroad) with personally identifiable information or use such information for purposes other than those for which it was collected.


6. Cookie

For a better user experience, we read cookies stored on the user's computer. If you want to disable cookies, you can turn off the function in your browser settings. Certain features of our websites may not be available if all cookies are disabled.